Shipping and Handling
We ship Monday- Friday 8:00am- 4:00pm from our facility in North Carolina. Dual Health Body & Mind does not ship on the weekends as our business is closed.
Shipping Time: If you know us, then you know that we are lightning fast when it comes to shipping! We want you to have your products as soon as you can and that is why we work hard to get your carefully packaged order out the door within 24-48 hours of cleared payment. Postal transit time is normally 3-5 business days. You will have the option at checkout to upgrade to USPS Priority Shipping (2-3 days) or USPS Express Shipping (1-2 days).
Domestic: This one is pretty easy since we offer free shipping on most of the items in our store. If shipping charges are required, you will only pay the exact amount that it costs us to ship to you and we do not make any money off of the postage.
PO Box/APO/FPO: Buyers with PO boxes can expect the same 3-5 business day transit time. APO/FPO buyers may experience delays depending on global location and other international regulations.
International: Dual Health Body & Mind does not offer free shipping on International orders. Shipping times may take 7 business days or they make take 28 business days or longer, we have no control over the time frame and we are not responsible for transit times. If a package becomes "lost" in transit, we cannot issue another order or issue a refund until that package has been returned back to us. We always offer shipping discounts on combined orders so if you are unsure of the postage amount, just ask us. Occasionally, the computer does not process the correct postage charges for large quantities of bulk goods. If this is the case, we will contact you for the correct postage charge or refund your excess postage charges. If you prefer to email us your bulk order, we will email you a custom invoice.
Worldwide Orders: Clients are responsible for customs restrictions, fees, duties, import taxes, etc in their respective countries. These charges are the buyer's responsibility. In the event that a shipment is returned to us by the postal service, we will refund your original price, minus the shipping fees. We are not responsible for items detained in customs. Please understand your customs rules pertaining to the items you order. The buyer assumes full responsibility for any seized items.
Shipping Address: Please make sure your address is correct and exact on your account because we ship to the address supplied with your payment. If you need an alternate address, please add it to your account before making your payment. If your package is returned back to us due to missing information or incorrect information, we will need to collect postage charges in order to reship the package.
Tracking: Every order will receive a tracking number once the package has shipped. We are not the USPS, we do not work for the postal system, we have absolutely no control over how long the packages take to get from Point A to Point B. We rush the packages out the door and then after that, we only know exactly what you know. If there is ever any doubt, we encourage you to purchase insurance on your package at checkout. We will not refund your order or re-ship your package if your tracking number is showing as "delivered". We are sure that you're very honest but we can only go off of what we see on our screen. Please contact your local post office with your tracking number.
All products come with a 14 day money back guarantee. If you are not completely satisfied with the product, return the product back to us and you will be refunded your purchase price minus the shipping fees. Once any postage has been used whether it's paid for by the buyer or the seller, it becomes non-refundable and non-negotiable. All returns must be approved by us first and include a tracking number, failure to do so may delay the refund. All returned products are subject to a 20% restocking fee for unopened products and disposal fee for discarding used products.
***We offer all of our supplements in small sizes, we strongly encourage you to try our those sizes first if you are unsure about how your body will
react, if you will like it, what it tastes like, etc.
It is much easier to reach us by email about product questions or questions about your order than it is by phone. We work very hard to answer emails immediately. We pride ourselves on our excellent customer service and you will not be disappointed! Please allow us time to respond.
Feel free to contact us via email 24 hours a day. Emails are normally answered within 12-24 hours.
All of the statements on this website have not been evaluated by the Food & Drug Administration. Products sold/distributed by Dual Health Body & Mind Inc are not intended to diagnose, treat, cure or prevent any disease.
Personally Identifiable Information
You may be asked to provide certain personally identifiable information about yourself ("PII") for certain purposes. PII may include your name, mailing address, e-mail address, and telephone number, and for online transactions, billing and shipping information, and credit card information.
Providing PII to Dual Health Body & Mind Inc is on a strictly voluntary basis, however, if you opt out, you may be unable to participate in certain promotions, receive product information, or buy products offered by any of our Dual Health Body & Mind sites.
By providing PII to Dual Health Body & Mind, you fully consent to the collection and processing of Your Information throughout the world, including other countries that may be considered as having less than adequate protection for your PII.
Use of Information
Dual Health Body & Mind may store and process Your Information for promotion, marketing and advertising activities and in connection with any other lawful activity that we engage in from time to time. When you register on our any of our sites, we may ask you to provide your name, e-mail address, mailing address, telephone numbers, and other PII. This allows us to maintain a user profile of each user so that we may customize preferences for each specific user, provide a faster method for web visitors to submit information to Dual Health Body & Mind, to notify users about changes to any of our sites and about new products and services offered by us and special offers that we believe users will find to be valuable, as well as generally allow us to better know our users and possibly tailor any specific features, promotions or other notifications to them.
You may participate in public forums, chat rooms or bulletin boards, which will allow you the opportunity to communicate with Dual Health Body & Mind or other users of Dual Health Body & Mind. Unless otherwise noted, these activities are generally accessible to all users and any information that you post or otherwise make available through these forums will be non-confidential and known to all other users. Please exercise discretion when using these forums. You acknowledge and agree that Dual Health Body & Mind Inc does not review, censor, or in any manner control the content of these forums and we have no liability or responsibility whatsoever for information made available through these forums.
We are committed to safeguarding and protecting Your Information from loss, misuse or alteration. However, due to nature of the Internet, we cannot guarantee that communications between you and any of our Dual Health Body & Mind sites or our sites and you, will be free from unauthorized access by third parties. So even though we pledge to keep your confidential information private, and not share it with third-parties, users of our sites use these at their own risk and understand that even though we may use our best efforts to prevent your information from being accessed in an unauthorized method, it may nevertheless happen due to hacking or some other illicit means by a third party.
Dual Health Body & Mind is concerned about the safety of children when they use the Internet. None of our online stores or sites are directed nor targeted to children under 13 years old. Consistent with the Children's Online Privacy Protection Act of 1998, Dual Health Body & Mind has no intention to knowingly collect any PII (personally identifiable information, such as name, address, telephone number, age or email address) from individuals under the age of thirteen (13) years. If we learn that a child under the age of 13 years has provided PII to us without verifiable parental consent, we will use commercially reasonable efforts to delete such information from its databases. We strongly encourage parents to monitor their children's use of the internet and we will use our reasonable efforts to delete personally identifiable information that we have received from your under age 13 child from the Dual Health Body & Mind sites and our files.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our this site or any of our other online sites. Your continued use of the sites following the posting of changes to this policy will be deemed your acceptance of those changes.